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The quickest way to find an answer for a query you may have will be via our knowledgebase or by finishing our September help pages. Click on the links under ‘Quick Help’. If you are still having difficulties, then please complete the form below with as much detail as possible.

Quick Help

Help with new Academic Year in Class Charts

Our classes have not synced

Grab some Quick Start guides for your staff

Visit the knowledgebase for online help

I am a teacher and need help with classes or logging in

Information such as this is a great help:

Clear description of the issue you are facing
Which school you are from
Involved class/pupil names only when essential to the query
Involved teacher names & email used for logging in
Screenshots including relevant images from your School Information System (e.g. SIMS) (*Please redact any sensitive information from screenshots where possible)

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Email*

What is your enquiry about?*

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So that we may direct your enquiry to the right place, please tell us a little more about what you require help with

Which MIS are you moving to?*

MIS Enquiry*

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Accepted file types: jpg, gif, png, pdf, Max. file size: 200 MB, Max. files: 10.

Please help us by providing any screen shots or images that may help us diagnose the problem, however PLEASE REDACT ANY SENSITIVE INFORMATION

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We will only use your email and telephone number so that our support team can communicate with you to provide assistance in relation to Class Charts.

Phone: +44 (0)1348 800 100
Fax: 020 3695 0385

Tes Global Ltd
7 West Street, Fishguard
Pembrokeshire, SA65 9AE

Company No. 02017289
VAT No. 867 898 631

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Edukey Education Ltd