Contact Us

We are friendly bunch so if you have a question or something we can help with then please do get in touch via the form below.

September Help for School Admins
September Help for Teachers

Quick Help

*Help with new Academic Year in Class Charts

Our classes have not synced

Grab some Quick Start guides for your staff

Visit the knowledgebase for online help

I am a teacher and need help with classes or logging in

Please be aware classes will not synchronise until their “Go Live” date as set in your timetable package (Nova-T in SIMS).
**Year 7 Will normally sync a couple of days after main cohort.

Click here for more details.

Class Charts in September

September is a busy month for you and for us! We are here to help, please be aware we solve issues more efficiently if you email us rather than call us. You should be able to help yourself really quickly with common issues if you check our Back to September page so please do check there for FAQs first.

If you do need to contact us then please help us help you, information such as this is a great help:

 

  • Clear description of the issue you are facing
  • Which school you are from
  • Involved class/pupil names only when essential to the query
  • Involved teacher names & email used for logging in
  • Screenshots including relevant images from your School Information System (e.g. SIMS) (*Please redact any sensitive information from screenshots where possible)
    We will only use your email and telephone number so that our support team can communicate with you to provide assistance in relation to Class Charts.

 

UK Office
Phone: 01348 800 100
Fax: 020 3695 0385

Edukey Education Ltd
10 West Street, Fishguard
Pembrokeshire, SA65 9AE

USA Office
Tel : 1-312-800-9569
Fax : 1-585-512-8755

Edukey Education Ltd